Refund Policy
Effective Date: Sept 24, 2025
At Wyatt Purp, LLC, we are committed to ensuring the quality of our products and the satisfaction of our customers. Please review our refund and exchange policy carefully before making a purchase.
Refund Policy
All sales are considered final. We do not offer refunds for any reason, including change of mind or buyer's remorse. By completing a purchase, you acknowledge and agree to this no-refund policy.
Exchange Policy
We offer exchanges only under specific circumstances where the product received is damaged, mislabeled, or incorrect. All exchange requests must be initiated within 14 days of receiving your order.
1. Exchanges for Damaged, Mislabeled, or Incorrect Products
To be eligible for an exchange, you must provide photographic evidence of the issue. Please follow the guidelines below:
•Damaged Products: If your item arrives damaged, please provide clear photos of the damaged product and any corresponding damage to the packaging.
•Mislabeled or Incorrect Items: If you receive a product that is mislabeled or does not match your order, please provide clear photos of the item you received, highlighting the discrepancy.
2. Conditions for Exchange
•All products eligible for exchange must be unused, unopened, and in their original packaging.
•Exchange requests must be submitted and approved by our customer service team before a return is initiated.
•We reserve the right to refuse an exchange if the returned product does not meet our eligibility criteria.
3. Exchange Process
To initiate an exchange, please contact our customer service team at support@wyattpurp.com with your order number and the required photographic evidence. Once your request is approved, we will provide detailed instructions for returning the item. Exchange requests will be processed within 7 business days of receiving the returned product.
4. Shipping Costs
Customers are responsible for all shipping costs associated with returning the item for an exchange. Wyatt Purp, LLC will cover the shipping costs for sending the replacement item to you.
By making a purchase from Wyatt Purp, LLC, you acknowledge that you have read, understood, and agreed to our Refund and Exchange Policy as outlined above. This policy is subject to change without prior notice. We encourage you to review this page periodically for any updates or revisions.